Logistics & Speed
1. Ordering & Shipping
What are the standard delivery timeframes for Dhaka and outside Dhaka?＋
For locations within Dhaka City, standard delivery is completed within 24 to 48 hours (with same-day express options available for daily essentials). For areas outside Dhaka, delivery typically takes 2 to 4 business days via our verified courier partners (Steadfast / Pathao / Paperfly).
What are POSORA's delivery charges?＋
Inside Dhaka City, standard delivery is 60 BDT. For deliveries outside Dhaka, the shipping charge is 120 BDT. Free shipping promotions may apply during seasonal events or on orders above specified basket values.
How can I track the live status of my shipment?＋
Once your package leaves our fulfillment center, you will receive an SMS containing your unique Courier Tracking Code and an unboxing checklist. You can also view live delivery milestones inside your POSORA account dashboard.
Authenticity & Support
2. Electronics, Gadgets & Warranty
Are the electronics and gadgets 100% authentic and official?＋
Yes, absolutely. POSORA operates as an authorized retailer and verified showroom. Every gadget, smart device, and electrical appliance comes with genuine manufacturer seals, valid IMEI registrations, and original brand warranty cards.
What should I do if my electronic device arrives defective (DOA)?＋
If an electronic product does not power on or displays hardware defects out of the box, notify our support within 7 days of delivery. We will arrange a free courier pickup or you can bring it to our Mirpur-6 counter for an instant, on-the-spot replacement.
How do I claim official brand warranty after the 7-day return window?＋
After 7 days, your product is fully covered under the manufacturer's official warranty terms (e.g., 1 Year / 2 Years). You can either visit any official brand service center with your POSORA invoice or drop it at our Mirpur-6 Showroom, and our service desk will handle the warranty processing on your behalf.
Household & Staples
3. Daily Essentials & Groceries
What is the return window for damaged or spilled grocery items?＋
For household goods and convenience essentials, issues must be reported within 24 hours of receiving the order. Simply send a photo of the damaged seal or expired item to our WhatsApp desk, and we will send a replacement free of charge.
Can I combine grocery items and electronics in one single order?＋
Yes! POSORA is built around the promise of "Everything You Need, All in One Place." You can add smart gadgets, cleaning supplies, packaged snacks, and small appliances into a single checkout cart. Fragile items are safely packaged in separated protective bubble boxes.
Checkout & Safety
5. Payments & Security
What payment methods are supported?＋
We accept Cash on Delivery (COD) nationwide, Mobile Financial Services (bKash, Nagad, Rocket), and major Debit/Credit Cards (Visa, Mastercard, American Express) through our encrypted gateway.
Is Cash on Delivery available for high-value electronics?＋
Yes, Cash on Delivery is available for most products. For select premium appliances or custom electronics orders exceeding 15,000 BDT, a nominal advance delivery confirmation fee (100–300 BDT) may be requested via bKash/Nagad before dispatch.
